Because many of you will have skin concerns during the current situation we have created new ways for you to access our services. Our Consultant Dermatologists will continue to see patients as needed, but in many cases a video consultation can be arranged. Despite the disruption, we are aware that dermatological conditions will still occur and will still need diagnosis and treatment.
Therefore, In response to the COVID-19 situation, Everything Skin are offering virtual video consultations with a Consultant Dermatologist for patients who do not wish to attend the clinic in person but who still need help and their condition assessed.
HOW DO VIDEO CONSULTATIONS WORK?
You will receive a phone call from one of our friendly team who will book your appointment at a time to suit you. You will then receive an email which will confirm your appointment time, give you some additional information and contain the link you need to join the video consultation. Its easy to access, but if you need help our team can assist you.
The video consultation will be held through a video conferencing platform which you can access through a device connected to the internet e.g. a computer, tablet or mobile phone. Five minutes before your scheduled appointment time, all you need to do is click on the link in your email, which will open up a browser.
You will be held in a virtual waiting room until your doctor begins the consultation. Your doctor will need to verify your identity at the beginning of the consultation, so please have your Patient ID hand to help with this process. You will also be asked to show ID, preferably picture ID such as your passport or driving licence. At the end of your appointment, your consultant will talk you through the next steps.
Your video consultation will be completely confidential and will not be recorded by either the Doctor or by the video conferencing platform. No personal details will be stored on the platform and you don’t need to create an account to access the appointment, simply click on the link. Your consultant dermatologist will be in a private room and please ensure that you have a suitable place to join your appointment where you can talk confidentially to your consultant.
FREQUENTLY ASKED QUESTIONS
You will not need to download any software or sign up to any accounts to attend your consultation. You just need internet connection and a phone, tablet or computer.
No, accessing your video consultation is easy. If you are using your computer, you can simply click on the link provided in your appointment confirmation email and click ‘Join from my browser’. If you are planning to use your smart phone to access the appointment, we recommend that you download the Zoom App from your usual App Store in advance of the appointment to ensure you can join quickly and easily at the time of your appointment. For further guidance, please read the Zoom Instructions for Patients.
Yes, your doctor will be the only other participant unless you have requested a chaperone. There is no risk of having another patient join your appointment while you are still talking to the doctor. All appointments have a unique ID and password which is automatically embedded into the link provided to you, making joining as simple as clicking on the link.
Prior to your appointment, please ensure you do the following:
Using a PC
You do not need to download anything in advance of your appointment – you can simply click on the link provided in your confirmation email
Using a Mobile iOS or Android device
Go to your usual App Store
At Everything Skin Clinic we have always prided ourselves on providing the very best experience for our patients and in these uncertain times we remain committed to this ideal. Through The Dermatology Partnership (TDP) we are members of the IHPN (Independent Healthcare Partners Network) which is the industry body for independent/private sector partners to the NHS. We have been attending IHPN weekly briefings about Covid-19 for all the latest updates affecting our clinics and on the current precautionary requirements. These meetings are an important resource, allowing us to adhere to the most up to date government advice. Last weeks meeting was attended by over 100 private sector healthcare companies including all the private hospital groups and representatives of TDP.
Our clinical and administrative staff take their responsibility to protect your health seriously. We want to assure you we are following official advice, taking all necessary precautions and following all appropriate guidelines and procedures to minimise the spread of Covid-19.
We will continue to maintain the highest standards of hygiene and infection control and have taken additional steps to reduce the risks:
Our objective is to be able to continue offering the highest level of dermatological and surgical care, whilst minimising the risk of Covid-19 exposure to both our patients and our staff. If you have any other concerns or want to find out more about our new virtual consultation service please do not hesitate to contact us.