Because many of you will have skin concerns during the current situation we have created new ways for you to access our services. Our Consultant Dermatologists will continue to see patients as needed, but in many cases a video consultation can be arranged. Despite the disruption, we are aware that dermatological conditions will still occur and will still need diagnosis and treatment.
Therefore, In response to the COVID-19 situation, Everything Skin are offering virtual video consultations with a Consultant Dermatologist for patients who do not wish to attend the clinic in person but who still need help and their condition assessed.
How do video consultations work?
You will receive a phone call from one of our friendly team who will book your appointment at a time to suit you. You will then receive an email which will confirm your appointment time, give you some additional information and contain the link you need to join the video consultation. Its easy to access, but if you need help our team can assist you.
Online video platform
The video consultation will be held through a video conferencing platform which you can access through a device connected to the internet e.g. a computer, tablet or mobile phone. Five minutes before your scheduled appointment time, all you need to do is click on the link in your email, which will open up a browser.
Identification and confirmation
You will be held in a virtual waiting room until your doctor begins the consultation. Your doctor will need to verify your identity at the beginning of the consultation, so please have your Patient ID hand to help with this process. You will also be asked to show ID, preferably picture ID such as your passport or driving licence. At the end of your appointment, your consultant will talk you through the next steps.
Your video consultation will be completely confidential and will not be recorded by either the Doctor or by the video conferencing platform. No personal details will be stored on the platform and you don’t need to create an account to access the appointment, simply click on the link. Your consultant dermatologist will be in a private room and please ensure that you have a suitable place to join your appointment where you can talk confidentially to your consultant.
Instructions for patients
Using a PC
You do not need to download anything in advance of your appointment – you can simply click on the link provided in your confirmation email
An option to Join from your Browser may appear automatically. If it does not, select download and run.
The option Join from your Browser will appear.
You will be prompted to enter your name.
Click Join to be taken into the meeting
Using a Mobile iOS or Android device
Go to your usual App Store
Search “Zoom Cloud Meetings” and download
You will need to accept a number of pop-ups and you can then click Join or click the original link in your email to join appointment at the scheduled time. You may be prompted to enter your Meeting ID which is provided in your appointment confirmation email.
Frequently Asked Questions
What software will I need for my video consultation?
You will not need to download any software or sign up to any accounts to attend your consultation. You just need internet connection and a phone, tablet or computer.
Do I need any special equipment to be able to attend my video consultation?
You will require a computer or device such as a smart phone or tablet with audio and video capabilities and we recommend connecting via a secure WiFi connection.
Do I need a login code to access my appointment?
No, accessing your video consultation is easy. If you are using your computer, you can simply click on the link provided in your appointment confirmation email and click ‘Join from my browser’. If you are planning to use your smart phone to access the appointment, we recommend that you download the Zoom App from your usual App Store in advance of the appointment to ensure you can join quickly and easily at the time of your appointment.
How secure is the video link?
Video communications are established using 256-bit TLS encryption – you can visit Zoom Security for more information.
Is my video consultation confidential?
Yes, your doctor will be the only other participant unless you have requested a chaperone. There is no risk of having another patient join your appointment while you are still talking to the doctor. All appointments have a unique ID and password which is automatically embedded into the link provided to you, making joining as simple as clicking on the link.
How do I prepare for my appointment?
Prior to your appointment, please ensure you do the following:
Share high-resolution image(s) of your condition in advance of your appointment. Please email these to the clinic email address specified in your appointment confirmation email
Send photo ID, such as passport or driving license, to the same clinic email address specified in your appointment confirmation email. This can be a photograph taken with your smart phone or a scanned image. Please also have the same ID available to show your Consultant at the start of your appointment
Complete the Patient Registration & Medical History Questionnaire – the link to this can be found in your appointment confirmation email and further down this page. It is important that your Doctor has a chance to review this information in advance of your appointment so please try to complete it 24 hours in advance if possible – without it your Virtual Consultation may be terminated without refund
Ensure you you have a quiet place to join your virtual consultation where you can talk confidentially to your consultant without being disturbed and have a good connection and your phone is available (on the number you provided at booking) just in case the video does not work.
How do I send images of my condition to the doctor?
Please take clear, in-focus, close up images of your condition, using your smart phone camera (or other device). Then send these via email directly to the clinic using the email address provided in your appointment confirmation. Please include your Patient ID in the subject line of the email – this can also be found on your confirmation email.
How will the appointment start?
Once you click the meeting link you will be directed to a virtual waiting room where you will be asked to wait until your host starts the meeting. At the time of your appointment, the Doctor will ‘admit’ you into the appointment. Your audio and camera should automatically be enabled but if you need to enable them this is a simple process using buttons available on screen.
What accessibility features are available?
There are a number of features offered to support accessibility – to see what is available to you please visit https://zoom.us/accessibility
What do I do if my appointment is running late?
Your doctor will endeavour to start the Virtual Consultation as near to the scheduled time as possible, however, if a previous appointment is running over, then you can simply stay online in the “waiting room” until you are admitted.
What do I do if i’m having connection issues?
If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected, try bringing your computer or mobile device closer to the WiFi router or access point in your home or office. You can also check your Internet bandwidth in advance using an online speed test, such as nperf, Speedtest, or Comparitech.
I usually have a chaperone for my appointments, is this service still available?
Yes – if you wish a Chaperone to be present, please advise the doctor and we will arrange for a chaperone to join the consultation. This will either be in person if available at the same location as the doctor, or by joining the video call.
How do I cancel my appointment?
If you do need to cancel, a minimum of 24 hours’ notice of cancellation or appointment re-scheduling is required. Please call the number provided in your appointment confirmation email. If leaving a message on our answer phone, please clearly mention your name, as well as date and time of the phone call. Any appointments for consultations, which are not attended, or are cancelled/rescheduled with less than 24 hours’ notice, will incur a full charge.
What happens if I miss my appointment?
If you miss your appointment, please call 0161 509 1294 to rearrange a more convenient time for your appointment, however, please be aware that unattended appointments will incur a full charge.
Can anyone have a video consultation?
Please be aware that whilst most conditions can be seen virtually there may be some conditions that require a face to face appointment further to the virtual appointment. You will be requested to send a high resolution image of your condition to the clinic ahead of the appointment to assist your Consultant with their diagnosis.
Why choose Everything Skin Clinic?
At Everything Skin Clinic™, we have a team of highly trained Consultant dermatologists, who have completed specialist training in Dermatology and are on the specialist register of the General Medical Council. All our consultants hold substantive contracts with the best Dermatology centres in leading NHS hospitals. Therefore, you can be certain of the highest quality private care.
We offer a range of treatments and can offer one, or a combination of treatments to achieve the best results. Unlike many other clinics, we can offer diagnosis and treatment all under one roof by expert consultant dermatologist, so you know you’ll be in safe hands.